Here's a fragment of Our Terms of Service, pertaining to warranties and complaints.
3. Complaints and warranties
3.1 If the customer finds any technical defects, he can use the producer's warranty or the advised services (relates to products with producer's warranty)
3.2 If the mechanical defects arise during delivery, the customer should send defective product back to us. Shop does not accept parcels paid on delivery.
3.3 The purchase documents should be attached to the product.
3.4 Complaints are being processed in 14 days from receiving the package with defective product.
3.5 In case of justifiable complaints, the defective product will be fixed or replaced with a new one. If it's not possible (for example lack of the product in stock), shop will refund the customer's order in cash. Complaints should contain description of the defect and date of defect.
3.6 Shipping cost of the returned defective product will be returned to the customer by shop, after accepting complaint as valid.
4. Return of the products
4.1 According to the law from 2 march 2000 "O ochronie niektórych praw konsumentów oraz o odpowiedzialności za szkodę wyrządzoną przez produkt niebezpieczny", (Dz.U. 2000 Nr 22, poz. 271), the customer can return the product bought in our shop without giving any reason. It can be done only within 10 days from claiming the package. This action can't be made by the companies that bought the items, only private clients can apply.
4.2 In case of returning the product, customer should send it back within 10 days from claiming it. Costs of delivery are covered by customer.
4.3 Returns are allowed only if the product wasn't used (doesnt have any signs of being used) and is originally packed. Products cannot be returned, if the customer took off wrapping (for example foil covering display) or the protecting seals
4.4 If all conditions of returning the article are fulfilled, repayment will be made immediately.
